20/20 Dental Practice Blog

What do you like most about 20/20 Dental Practice?

 

Lovely professional personable service at all times.

The relaxed, friendly atmosphere; the high level of competence

A relaxed and friendly but courteous atmosphere

I am treated as an individual and not just a nameless patient. There is always a warm welcome and all treatment has been pain free!

Friendly practice respectful very accommodating

Very friendly . And excellent dentistry. Definitely explain things clearly.

Lovely professional personable service at all times.

Paramount: complete confidence in excellent dental treatment. Then, friendliness, cleanliness, politeness, up-to-date equipment and surroundings. Straightforwardness, openness and honesty in all dealings. The ability to get an appointment within a week of asking. Thank you very much

Wonderful people and exceptionally caring

friendliness

The nicest, friendliest, most professional dental practice ever!

The friendly staff and excellent care provided

The people..!

The jokes

How polite, friendly and calm the dentist and staff are. Thank you

I appreciate the dentist's chair-side manner.

Very friendly and efficient service.

I think Ques. 5 says it all.

Friendly and very professional. Treated with care and consideration.

Everyone is so friendly and the practice is run extremely efficiently

Efficient courteous care in which I have total confidence

Very professional , painless treatments - I always feel totally at ease with dr vanderspuy - his work his exemplary . Front desk staff are very pleasant and efficient .

Friendly and professional staff. Personal service. The staff know their customers which feels very nice. Mind you, I have been going there for nearly 20 years!

friendly , knowledgeable and competant staff

Professional, well run, friendly practice. My dentist always takes the time to listen to me and ensures I am as comfortable and pain free as possible during treatment. All other staff are extremely helpful - an all round 5 star dental practice. Well done.

Everything

How nice the people are and how professional they are.

They were very considerate and patient with me as I can honestly say visiting the dentist is my room 101. From the receptionist to the dentist and dental nurse I was shown nothing but kindness. My dentist even made me laugh as he pulled out a tooth! Great place to get over your dental fears.

Two comments: The estimates say that "The cost of the treatment would be £xxx", when in fact it "... is £xxx". As monthly payers, we should have a discount on treatment beyond normal checkups. It would be good to see this itemised

Friendly professional Dentist and Staff and the reassuring confidence that they know what they are doing and will always do their best for me and my treatment.

Efficiency, caring and then helpfulness

Our dentist Craig is brilliant with our children

Friendly Professional service Conveniently situated in town

They offer friendly and courteous service every time.

It's hygienic and can arrange bookings to your convenience.

Very good dentist friendly

Everyone is so friendly, welcoming and helpful- from those on reception to the dentist and nurses. The payment options are marvellous and allow my family and I to have the treatment we need. This is the best dental practice have ever used and Dr Hughes is simply fantastic. Thank you.

Dr craige Hughes and his nurse Cassey .craige is an exceptional dentist .Cassey is kind and caring .Mandy is also friendly I can now smile with confidence thankyou

All staff on reception and the dentist's are easy to talk to and very friendly, the whole atmosphere puts you at ease and never feels rushed. I use to hate the dentist, now I find it an almost enjoyable experience and don't feel nervous about going at all!

I feel all the staff really care about the practice's patients

Everyone is incredibly friendly. Appointment times are available if needed at short notice. I've been delighted with all dental procedures I've had.

Everyone is so friendly

Positive: It's close to home. Negative: I had a bad experience with a tooth infection so I was not too happy. Treatment is expensive.

Practice is warm and welcoming, nothing is too much trouble. Knowledge of staff about clients and appropriate treatments is second to none. WOW + 1

The approachability of all staff. The cheerful atmosphere. The fact that I feel able to discuss my treatment with the dentist in such a way as to help me understand what the options are and make my own informed decision.

Friendly and professional staff

The professionalism of the dentist and his assistant. Also They make me feel at ease.

 

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Newbury Dentist Patient Survey Result 2016

Q1. The information available to me (for example, in leaflets at reception) covers all that I need to know about using the practice’s services and looking after my dental care

Agree

87.27%

Neither Agree nor disagree

10.91%

Disagree

0.00%

Not Applicable

1.82%

 

Q2. How convenient was the appointment time offered to you?

Extremely convenient

56.90%

Very convenient

39.66%

Moderately convenient

1.72%

Slightly convenient

0.00%

Not at all convenient

1.72%

 

Q3. How would you rate the value for money of our services?

Excellent

34.48%

Above average

32.76%

Average

31.03%

Below average

1.72%

 

Q4. I have confidence in the knowledge and abilities of the dentists and others involved in providing my dental care

Fully Agree

94.92%

Part agree

1.69%

Neither agree nor disagree

1.69%

Part disagree

1.69%

 

Q5. I am always treated with dignity, gentleness and care by the dentist and others

Fully agree

98.31%

Part agree

1.69%

 

Q6. My opinion is always taken into account when my treatment options are being discussed and agreed

Fully Agree

94.83%

Part Agree

3.45%

Neither agree nor disagree

1.72%

 

Q7. The dentist talked to me about ways that I can prevent gum or tooth problems

Yes

89.47%

No

5.26%

I can't remember

5.26%

 

Q8. I would know how to make a complaint about my treatment today if I needed to

Yes, I am aware that the practice has a procedure for this

60.34%

No

13.79%

I’m not sure

25.86%

 

Q9. The dentist explained treatment options and prices before offering treatment

Answer Choices –

 

Yes

91.53%

No

5.08%

I can’t remember

3.39%

 

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Do you suffer from Temporomandibular Disorder?

The Temporomandibular Joint is a hinge that connects your lower jaw bone (the mandible) to the temporal bones of your skull, which are in front of each ear. Your TM joints work together as a pair, and allow your jaw to move up and down, side to side, and forward and back, so you can talk, chew and yawn.

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Would you like a whiter, brighter smile on your wedding day?

If you’ve ever wanted a more brilliant and dazzling smile - now is the time to act.

Don’t get caught up with the venue, menus and forget the only lasting memories- your photos. No doubt you’ll be smiling all day long on your big day – it’s one of the happiest days of your life after all

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How your Dental Health may be linked to serious health problems.


Your teeth affects your overall health, with gum disease linked to lots of health problems.

According to Dr Nigel Carter, Chief Executive of the British Dental Health Foundation, the link between oral health and overall body health is well documented and backed by robust scientific evidence. Despite this, only one in six people realises that people with gum disease may have an increased risk of stroke or diabetes. And only one in three is aware of the heart disease link.

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Worried about having a dental bridge? Patient Testimonial

To ease your mind read about a patient's experience.

Why did you have the treatment?
Cosmetic reasons, the old bridge didn't match the shape and colour of my natural teeth.

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Can a gap in my teeth be fixed with a Dental Bridge?

What are the benefits of Dental Bridges?

  • A dental bridge can strengthen your damaged tooth and improve your smile by replacing your missing teeth.
  • If you have teeth missing you put more strain on your other teeth when eating.
  • Your teeth next to the missing tooth can lean into the gap and this changes the way your teeth bite together. The imbalance can cause jaw problems. (TMJ disorders)
  • Restores your ability to chew and speak properly.
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Is my electric toothbrush damaging my teeth?

Using an electric toothbrush is blamed for bleeding gums, eroded enamel and even fillings falling out.

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How to stop bleeding after a tooth extraction?

  

Bleeding will only stop if pressure is applied for long enough.

How to care for tooth extraction? 

  • Bite firmly on the cotton roll that has been placed where the tooth was removed. Keep biting firmly on the cotton roll or gauze for at least 20 minutes to help stop the bleeding.

 

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Why do I suffer from bad breath?

Halitosis simply means bad breath, a problem that many people experience at one time or another. It is estimated that 40% of us suffers from chronic halitosis at some time.

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