20/20 Dental Practice Blog

Newbury Dentist Patient Survey Result 2016

Posted by Ronel Van Der Spuy on Nov 9, 2016 7:04:00 PM

Q1. The information available to me (for example, in leaflets at reception) covers all that I need to know about using the practice’s services and looking after my dental care

Agree

87.27%

Neither Agree nor disagree

10.91%

Disagree

0.00%

Not Applicable

1.82%

 

Q2. How convenient was the appointment time offered to you?

Extremely convenient

56.90%

Very convenient

39.66%

Moderately convenient

1.72%

Slightly convenient

0.00%

Not at all convenient

1.72%

 

Q3. How would you rate the value for money of our services?

Excellent

34.48%

Above average

32.76%

Average

31.03%

Below average

1.72%

 

Q4. I have confidence in the knowledge and abilities of the dentists and others involved in providing my dental care

Fully Agree

94.92%

Part agree

1.69%

Neither agree nor disagree

1.69%

Part disagree

1.69%

 

Q5. I am always treated with dignity, gentleness and care by the dentist and others

Fully agree

98.31%

Part agree

1.69%

 

Q6. My opinion is always taken into account when my treatment options are being discussed and agreed

Fully Agree

94.83%

Part Agree

3.45%

Neither agree nor disagree

1.72%

 

Q7. The dentist talked to me about ways that I can prevent gum or tooth problems

Yes

89.47%

No

5.26%

I can't remember

5.26%

 

Q8. I would know how to make a complaint about my treatment today if I needed to

Yes, I am aware that the practice has a procedure for this

60.34%

No

13.79%

I’m not sure

25.86%

 

Q9. The dentist explained treatment options and prices before offering treatment

Answer Choices –

 

Yes

91.53%

No

5.08%

I can’t remember

3.39%

 

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