Q1. The information available to me (for example, in leaflets at reception) covers all that I need to know about using the practice’s services and looking after my dental care |
|
Agree |
87.27% |
Neither Agree nor disagree |
10.91% |
Disagree |
0.00% |
Not Applicable |
1.82% |
Q2. How convenient was the appointment time offered to you? |
|
Extremely convenient |
56.90% |
Very convenient |
39.66% |
Moderately convenient |
1.72% |
Slightly convenient |
0.00% |
Not at all convenient |
1.72% |
Q3. How would you rate the value for money of our services? |
|
Excellent |
34.48% |
Above average |
32.76% |
Average |
31.03% |
Below average |
1.72% |
Q4. I have confidence in the knowledge and abilities of the dentists and others involved in providing my dental care |
|
Fully Agree |
94.92% |
Part agree |
1.69% |
Neither agree nor disagree |
1.69% |
Part disagree |
1.69% |
Q5. I am always treated with dignity, gentleness and care by the dentist and others |
|
Fully agree |
98.31% |
Part agree |
1.69% |
Q6. My opinion is always taken into account when my treatment options are being discussed and agreed |
|
Fully Agree |
94.83% |
Part Agree |
3.45% |
Neither agree nor disagree |
1.72% |
Q7. The dentist talked to me about ways that I can prevent gum or tooth problems |
|
Yes |
89.47% |
No |
5.26% |
I can't remember |
5.26% |
Q8. I would know how to make a complaint about my treatment today if I needed to |
|
Yes, I am aware that the practice has a procedure for this |
60.34% |
No |
13.79% |
I’m not sure |
25.86% |
Q9. The dentist explained treatment options and prices before offering treatment |
|
Answer Choices – |
|
Yes |
91.53% |
No |
5.08% |
I can’t remember |
3.39% |